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商业计算机电脑辅助调度

11月05日 编辑 39baobao.com

[多媒体辅助教学之反思]随着科技的不断发展,我们的教学工具也越来越先进了。多媒体教学已经深入每一个教学场所。但对于多媒体带来的,难道都是利么?这个问题值得我们好好考虑的。以前,没有电脑,老师上...+阅读

puter-assisted dispatch

puter-assisted dispatch (also called CAD) is a method of dispatching taxicabs, couriers, field service technicians, or emergency services by puter. It can either be used to send messages to the dispatchee via a mobile data terminal (also called an MDT) and/or used to store and retrieve data (i.e. Radio Logs, Field Interviews, Client Information, Schedules, etc.)

puter assisted dispatch systems use one or more servers located in a central dispatch office, which municate with mobile data terminals installed in the remote vehicles. There are a multitude of CAD Programs that suit different department needs, but the layout of each system is the same. The purpose of CAD in the first place is to quicken the information that is received or transmitted from the call-taker or dispatcher to those who will facilitate the original call.

In an ideal setting, a call is received by a call-taker and information about the call is inputted into the CAD template. Generally, Location, Reporting Party and Incident are the main the fields that he to be populated by type-codes. For example, if there was a Burglary in progress, the type-code for that Incident could be BURG; when BURG is typed out, then the Program will spell out BURGLARY (in progress). If the Location was at the 1400 block of Madison, the type-code could be 14MAD. The Reporting Party information would be populated by the call-taker including Last Name, First Name, Call-Back number, etc.

A typical CAD Printout look something like this based on the examples above:

LOCATION - 1400 Madison RP - Doe, John, 555-5555 INCIDENT - BURGLARY (in progress)

Again, granted as it can be seen that the fields are spe

lled out, the call-taker uses those abbreviations that are already predetermined in order to quickly gather and transmit the information.

The Dispatcher then receives the call from the call-taker and is able dispatch the call to those ailable. The Dispatcher's screen would show the ailable personnel that are dispatchable. A typical setting can be exemplified by this:

--------------------------------------------------------------------------------

INCIDENT &emsp - 554123 LOCATION - 1400 Madison RP - Doe, John, 555-5555 INCIDENT - BURGLARY (In Progress)

--------------------------------------------------------------------------------

Units ailable - (3) Units out of service - (2)

745 - Avail. 746 - Not Avail. Inc &emsp 554121 747 - Avail. 748 - Avail. 749 - Not Avail. Inc &emsp 554122

--------------------------------------------------------------------------------

Everything that is gathered, dispatched and disposed is usually stored in a central server where the type codes reside in, or possibly another server. All of these calls which he incident numbers attached to them can be recalled by an internal search engine. For example, a request for a printout of all calls to Madison in the past hour could be gathered by querying the CAD Program by Location:

Search by: Location LOCATION [ ] —— Result:

(Now filled in)

Search by: Location LOCATION [14MAD ] —— Result: (1) Incidents

CAD can be used in a multitude of ways, whether it is for Radio Logs, Call Logs or Statistical Analysis.

puterized mapping, GPS, and caller-identification technology are often used to enhance the service by pinpointing the locations of both the client and the most suitable vehicle for serving the client.

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